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Dunzo

• Dunzo is an Indian company that delivers Fruits and Vegetables, meat, pet supplies, food, and medicines in major cities.
• It also has a separate service to pick up and deliver packages within the same city.
• Dunzo currently provides its delivery services in eight Indian cities including Bangalore, Delhi, Gurgaon, Pune, Chennai, Jaipur, Mumbai and Hyderabad.
• The company also operates a bike taxi service in Gurgaon. Dunzo is headquartered in Bangalore and was founded in 2014 by Kabeer Biswas along with co-founders Ankur Agarwal, Dalvir Suri and Mukund Jha.

About Dunzo

• The term Dunzo is primarily a slang abbreviation that implies done, finished.
• This name was selected by the startup owing to their focus on finishing or delegating the work which is assigned to them by their customers.
• The name denotes that any task which the customer wishes to complete or wants to deliver from one location to another can be executed by Dunzo.
• The primary idea behind the company’s brand focuses on being swift, dependable, and valiant.
• Dunzo is a hyper-local on-demand delivery service startup in India. The delivery firm delivers all commodities required by the user on their demand having a minimum charge for delivery.
• For instance, if the user wishes to purchase a t-shirt they glimpsed at the mall and are unable to get it themselves Dunzo can be approached to aid in doing the same.

History

• Dunzo was founded in July, 2014 by Kabeer Biswas, an alumnus of the NMIMS,University of Mumbai. Before Dunzo, Kabeer founded a company called Hoppr, which was acquired by Hike in 2014.
• Dunzo started out as a small WhatsApp group, and transformed into a hyperlocal, app-based service.
• Dunzo raised its first round of funding of US$650k in March 2016 from Blume Ventures, Aspada Ventures, accompanied by other investors including, Rajan Anandan, MD of Google India and Sandipan Chattopaday.
• In December 2017, Dunzo received US$12 million in a fresh round from Google, with existing investors, Blume Ventures and Aspada participating in the round.
• This was Google's first direct investment in a startup in India.
• In June 2019, Dunzo suffered a data breach which exposed the user data of aprroximately 3.5 million users including email addresses, names, phone numbers and IP addresses.
• On 29 August 2019, Dunzo raised ₹34.56 crore funding by issuing debentures as well as Series C1 preference shares to existing investor Alteria Capital.
• In 2021, following changes to Google Play's terms that banned the sale of tobacco and liquor, Dunzo launched a parallel app called Dunzo Mo which can be downloaded as an APK file on the website.
• Tobacco and paan items were also no longer available on Dunzo's main app for Android users although they were available on the iOS version and on the website.
• In August 2021, Dunzo expanded into quick commerce by launching a new service, Dunzo Daily, to deliver essentials and household items in 19 minutes.
• In January 2022, Reliance Retail led a US$240 million funding round along with Dunzo's existing investors Lightbox, Lightrock, 3L Capital and Alteria Capital. Reliance Retail invested US$200 million for a 25.8% stake in Dunzo.

Behind the co-founders

Kabeer Biswas

• Kabeer Biswas ideated Dunzo. At the age of 28, he decided to save people's time and initiated the plans for Dunzo.
• He is an engineer who graduated from Mumbai University and completed his Master's at the Narsee Monjee Institute of Management in Mumbai.
• In 2007, he started working with Airtel as a product and sales manager.
• Kabeer subsequently served in the New Product Development and the Product divisions of Y2CF Digital Media and Videocon Telecommunications respectively before founding Dunzo.
• Kabeer is currently appointed as the CEO of Dunzo.
• Kabeer Biswas, the CEO of Dunzo, has a Bachelor of Electronics degree in Computers from the University of Mumbai and a master’s degree in Business Administration from NMIMS [Narsee Monjee Institute of Management Studies.]
• He used to work at Bharti Airtel Limited, Videocon Telecommunications Ltd and Y2CF Digital Media Pvt Limited prior to starting Dunzo.
• The founder of Dunzo as well as the one who initiated the concept behind the platform is Kabeer Biswas.
• At the age of 28, the man took the initiative to save the time of the public and introduced the concept of the Dunzo platform.
• A graduate in engineering from Mumbai University as well as alumni of Narsee Monjee Institute of Management in Mumbai, Kabeer is also the founder of Hoppr, a platform that was later on sold to Hike Messenger.
• Along with this, he has also worked for Airtel from 2007 to 2010 in the sales and production department.

Mukund Jha

• Mukund Jha is the Co-founder and CTO of Dunzo. After completing his BTech., Computer Science from Motilal Nehru National Institute of Technology, Jha pursued his Master's in Computer Science from Columbia University, where he also served as a research assistant before moving on to join Google as a software engineer.
• He served as a software engineer for a little less than 3 years before founding Wisdom.ly and Habet, which he founded in 2013 and 2014. Dunzo was the third company that he co-founded with Ankur, Kabeer, and Dalvir in 2015.
• Mukund Jha has a B.Tech degree in Computer Science from Motilal Nehru National Institute of Technology.
• Along with that, he has a master’s degree in Computer Science from Columbia Engineering, also known as The Fu Foundation School of Engineering and Applied Science, New York.
• He used to work as a Software Engineer at Google and is also a co-founder of Wisdom.ly [a group video platform for virtual meetups and conferences] and Habet [an intelligent goal-tracking platform]

Ankur Agarwal

• Ankur Agarwal, a computer science graduate from IIT Roorkee, is the co-founder of Dunzo.
• Ankur worked with the third co-founder Mukund Jha at Google and the duo also started an HR tech company named 'Filter'.
• Ankur Aggarwal has an MCA degree in Computer Science from IIT Roorkee.
• He co-founded an HR tech company called Filtr and used to work as a Software Developer at SlideShare from 2010 to 2011.

Dalvir Suri

• Dalvir Suri is another Co-founder of Dunzo and is a BE Information Technology graduate from Sardar Patel Institute of Technology of Mumbai University.
• Dalvir had previously worked at IBM as an Application Developer and a Security and Privacy Consultant.
• Next, he went on to be the Head of Operations and Delivery at Cybrilla Technologies before co-founding Dunzo in May 2015.
• Dalvir Suri has a B.E in Information Technology from Sardar Patel Institute of Technology, Mumbai. He used to work at Cybrilla Technologies as the Head of Operations from 2012 to 2015.

What lead to the creation of Dunzo

• Believe it or not, it all began with a tiny WhatsApp group. With the idea of making people’s lives a bit easier and less straining, Kabeer created a WhatsApp group and took orders from people and delivered items to them in person.
• People found this unprecedented idea extremely valuable thus leading this small-scale business to grow rapidly.
• He then got together with his friends [now co-founders] to transform the idea into something bigger and better, leading to the making of Dunzo.
• And today, it has managed to get funded by 29 investors including large companies like Google and Reliance Retail.
• D for Diversity!
• Dunzo swears by inclusivity and diversity. Just like how their products and services can’t be more diverse, their workplace consists of diversified people from all around India.
• Dunzo wholeheartedly supports the LGBTQ+ community by advocating equal rights for everyone.
• Their recent campaign “HereForPride” worked for raising awareness and eradicating the negative stereotypes about the queer community.
• Dunzo’s platform is safe and all-embracing for everyone no matter their unique identity.

Dunzo’s recent growth

• The COVID19 pandemic has been crucial for Dunzo, with the platform attempting to use them to its advantage.
• The nationwide lockdown imposed owing to the pandemic has been chaotic for the delivery firm, as well as everyone who has a stake in it.
• As per a Your Story article, the platform’s founder Kabeer revealed that Dunzo doubled its annual sales in 2020.
• The platform has also unleashed various access points to assist the users in accessing the platform.
• In order to make the operations smoother for its merchants, the platform also cut down commissions for its frequently used products.
• Essaying the role of the bridge joining the stuck-at-home customers and the merchants who are eager to sell items for their livelihood merchants, the lockdown helped drive Dunzo’s growth. As reported by Entrakr,
• Dunzo has additionally been infusing in its B2B business in which it authorizes logistics for hyperlocal retailers.
• The platform has also been experimenting with dark stores to aid local retailers in executing consumer orders swiftly. Presently 10 such stores are operated in Bengaluru, Chennai, as well as Pune.

B2B Marketing strategies

• The platform has recently launched a new dark store - Dunzo Daily in Bengaluru city where it will stock up its own inventory of FMCG items, groceries, meat and medicine.
• The platform presently has a user retention rate of 80 percent and executes each task within 20 to 25 minutes, equipped with an average basket size of Rs 500.
• The platform has also started offering 15-minute deliveries for a range of 2,000 commonly sought-after items.
• The platform aims to double the amount of capital it has raised so far for expanding its reach across the nation and emerge as a $1 billion revenue business in the upcoming two years.

Dunzo - About and how Dunzo works

• Dunzo is a hyper-local on-demand delivery service in India. It delivers anything and everything as and when needed with minimum delivery charges.
• For instance, if you forget some documents at home, Dunzo can get them to your office.
• Besides, if you are in a situation where you would like to buy a t-shirt from a mall but are not in a position to go there and purchase it, Dunzo will get it for you.
• Dunzo also has tie-ups with some restaurants, clothing stores, and a few general stores as well.
• It is currently providing services in the following cities – Bengaluru, Delhi, Gurugram, Pune, Chennai, Mumbai, Jaipur, Noida and Hyderabad.
• Dunzo is helpful for people who do not want to go out, cannot go out for some reason, and want to buy or send over some product/item.
• Dunzo Digital Private Limited is the parent company of the hyper-local demand delivery service startup Dunzo.
• It was incorporated on July 8th, 2014, and is registered at the Registrar of Companies, Bangalore.

Dunzo - Startup Story

• Kabeer Biswas got bored in six months after shifting to Bengaluru. He decided to test a new business idea based on a self-completing, to-do-list product.
• This was the core idea behind Dunzo. His small room in a duplex became the headquarters of Dunzo.
• He then started spreading the word about the concept to his friends, which began to spread fast.
• Kabeer soon started running errands for people on bikes and completed deliveries all by himself.
• People dropped a message on his WhatsApp number and he ensured their task was done.
• To help him in this initiative, he hired a few people from an NGO on a part-time basis. This team completed 70 deliveries in just one day in June 2015.
• This gave Dunzo a popularity boost and in the next three months, the startup received its first major investment.
• Due to the surge in demand, the WhatsApp-based business and service were transformed into an app in 2016.
• Other co-founders stepped in and made the Dunzo app a huge success.

Dunzo - Mission and Vision

• Dunzo's mission is "to be the logistics layer of every city." The vision of the company is to expand all across the country and emerge as the go-to delivery service provider of each of the cities.

Dunzo - Name, Tagline, and Logo

• Dunzo is a slang abbreviation that refers to 'do, over, and finished'.
• The company kept the name Dunzo to finish the work that people had pending or wanted to delegate.
• The idea behind the logo and the brand is to be quick, reliable, and bold. Dunzo is about being constantly on the move.

Dunzo - Business Model and Revenue Model

• Dunzo functions through an app and a website. It provides on-demand concierge services in the hyper-local market.
• Dunzo offers many features under one roof, i.e., its app suffices for all possible needs. Home groceries, food, medicines, pet supplies, health and wellness, gifts, bike rides, pick and drop, laundry delivery, and various other categories/services are provided by Dunzo.
• Dunzo works through a data-driven platform that connects a delivery person to the nearest user.
• The activity of this person can be tracked throughout the delivery. When there are any purchases to be made, the users can even use the chatbox, send relevant images of the specific product, and communicate accordingly.
• Dunzo also provides Dunzo cash and other digital payment options. Dunzo uses Artificial Intelligence with its platform to give users a satisfactory and smooth experience.

Dunzo - Growth and Revenue

• Initially starting in 2015 on Whatsapp, when the users typed their needs and Dunzo used to deliver the same promptly, to now, when Dunzo is hailed as an all-in-one 24X7 delivery ecosystem to significantly deliver anything and everything within the city, the growth is right in front of us.
• Furthermore, it is important to note that Dunzo has its headquarters in Bengaluru and is now serviceable in 8+ cities in India, which entered Chennai in 2018 after starting its operations in Hyderabad in the same year.

Dunzo Daily

• The company has last launched its new dark store named Dunzo Daily, which started in Bengaluru and claims to be designed as a grocery delivery service.
• As per the recent updates, Dunzo Daily has also been launched in Pune in February 2022 and will have its stores set up in over 10 Indian cities during the first half of 2022.
• Dunzo Daily has entered Mumbai, as per reports dated April 7, 2022, Dunzo's service will also operate in the satellite towns of Navi Mumbai and Thane.
• This makes Dunzo Daily operable in 4 cities - Bengaluru, Chennai, Mumbai and, Pune, and is aiming to be launched in Hyderabad and Delhi NCR later in April 2022.
• The fresh fruits and vegetable delivery service arm of Dunzo is now aiming to have 200 mini-warehouses, have 30,000+ delivery partners, and have set a target of completing 2 lakh orders daily by June 2022.
• The word "Dunzo" has grown from just the name of a startup to a verb in the real world, where people prefer to just dunzo things.
• Here's a glance at the growth highlights of Dunzo:
• The company is spread across 9 of India's Cities
• Dunzo is backed by none other than Google and Reliance Retail
• The company also has a bike taxi service in Gurugram
• Dunzo boasts of a whopping 40X growth in the last 2 years, as reported in March 2021
• Google-backed Dunzo scaled its revenue by 1.6X in FY21 and has prominently reduced its expenses by 43%
• Dunzo fulfilled 1 million orders monthly.
• It has acquired 30,000+ merchants.
• The company has 40,000 delivery partners
• Dunzo Digital as part of the Drone Vaccine Delivery Initiative in Telangana
• Dunzo Digital has currently been called upon along with Skye Air, a part of the Dunzo MedAir consortium for the Government of Telangana’s ‘Medicines from the Sky’ project to enable faster and more efficient healthcare logistics.
• Soon after, permission was granted to the Telangana government to use drones within the visual line of sight (VLOS) for the experimental delivery of COVID-19 vaccines from the Ministry of Civil Aviation (MoCA) for one year, the state government tied up with Dunzo Digital.
• The trials of the delivery of the vaccines are scheduled to begin on September 20, 2021, and will start from Vikarabad, Telangana, as per the reports dated September 18, 2021.
• They are expected to continue till September 25, 2021.
• The Dunzo Digital and Skye Air duo will demonstrate numerous healthcare logistics-related use cases as part of the trials.
• As of yet, Dunzo has been a prominent success in the cities where it is functioning.
• The platform has essayed an eminent role in making the routine tasks of its customers easier and more conducive.
• Ahead in the foreseeable future, the firm plans to enhance the product searches on its app by collaborating with various vendors and merchants.
• The platform wishes to extend its physical retail store presence on its mobile app in order to enhance its product search.
• It is also attempting to extend its presence in varying tier two cities. In the present technology-driven world, Dunzo has the scope of expanding and becoming a leading online delivery service platform.

Dunzo - Funding and Investors

• Dunzo has raised a total funding of $476 Million in over 19 rounds of funding. Dunzo raised $75 million from a funding round led by Google on April 6, 2023.
• Reliance Retail is the major shareholder in Dunzo with a 25.8% stake. Google, in contrast, owns a somewhat lower ownership interest of under 20%. In an effort to take advantage of the changing e-commerce and delivery trends in the market, Reliance Retail and Google have made this strategic investment, demonstrating their interest in the quickly expanding hyperlocal delivery market.

Pepsico

Dunzo partnered with PepsiCo. With this partnership that was announced on May 26, 2020, Dunzo now delivers four different food products produced by the PepsiCo subsidiary brand Frito-Lay, which are Lay's, Kurkure, Doritos, and Quaker.

Leadsquared

Dunzo next partnered with LeadSquared to bring greater efficiency in its process of onboarding new retailers on the platform. Besides, this partnership that materialized on June 23, 2020, will also be empowering them with a wider reach and local delivery services. It also partnered with Zee5 and Alt Balaji in September 2021 to push Dunzo Daily.

Alliance Insurance Brokers

Dunzo partnered with alliance insurance brokers in February 2023 to give its nationwide network of delivery partners insurance coverage.

Shield

The company partnered with Shield in April 2023 to enhance its ability to prevent fraud activities in real-time.

Parinaam Foundation

Dunzo partnered with the Parinaam Foundation in May 2023, and with this partnership, they aim to support the financial literacy of women delivery partners and store executives.

Open Network for Digital Commerce (ONDC)

The seller division of Dunzo joined the Open Network for Digital Commerce (ONDC) in August 2023, and with this alliance, the company hopes to sign up over 20,000 merchants from a variety of industries.

One-Tap

Dunzo partnered with OneTap in September 2023 to pay employees' salaries for August, as the company had previously missed multiple deadlines and failed to pay staff members' August salaries.

Dunzo - Awards

Dunzo was listed in the LinkedIn Top Startups of the Year in 2021.

It has won the Digies Award for both consecutive years (2019 and 2020).

The company won the Mommy Awards in 2020 and 2021.

Dunzo - Startup Challenges

• Like every other startup, Dunzo also faced many hiccups and challenges. The major pain points for the company were an inefficient delivery system, the time taken by the runners to complete the deliveries, website and mobile application management, and major financial losses.

Dunzo Threatens Staff

• Some of the Dunzo staff allegedly received messages from Dunzo on July 27, 2022, which threatened them with permanent suspensions if they were found guilty of supporting strikes.

Data Breach Issue

• Dunzo suffered a data breach issue in July 2020, when the company said that the Dunzo website, which had the users' information, email addresses, and more, was hacked by the hackers.
• The exact amount of user data that was accessed was not known then but the payment information of the users was not been accessed by the hackers.
• The technical team at Dunzo updated the security pattern after that incident, which is now stronger.
• Dunzo had initiated an internal investigation into this case. The investigation eventually came up with the suggestion that the unauthorized access to the database could have followed a break in the servers of a third party.
• While speaking on this issue after the data breach, Dunzo CEO Mukund Jha published a post and said that his company has taken "swift action" to fix the security problems and has also, “added additional layers of security protocols” to fix the issue.
• The company also claimed they have enhanced the old logging and tracing mechanism to monitor any such incidents, which will help the users receive an alert when there will be any doubtful activity in the future.

The Case of Drugs

• Both Dunzo and Rapido delivery agents were arrested in Bengaluru, as a part of the ongoing crackdown on narcotics, which included two men.
• Police busted two delivery agents who were found delivering huge amounts of drugs around the city.
• Police, however, said that the food delivery services at Twitter Pany "cannot be blamed" for their employees being involved in crime.

Dunzo - Future Plans

• Dunzo has garnered massive popularity in the cities it presently operates in. The company has made the lives of people easy and stress-free.
• Shortly, the company is aiming to strengthen product searches on its app by partnering with different merchants and vendors.
• The team at Dunzo wants to expand its coverage of physical retail stores on the mobile application.
• Dunzo is also in the process of expanding its outreach to different tier-two cities.
• Dunzo Founder and CEO, Kabeer Biswas spoke at an event, where he mentioned the company's growth plans to deliver essentials to customers in just 15-20 minutes.
• He also revealed that in the next 24 months, Dunzo will be rolling out the daily category across the country to 20 cities, and digitizing the same for the company's TAM of 50 million customers.
• Dunzo is planning for an IPO in 2-4 years as per various news reports of January 2022.

Dunzo

• Dunzo is an Indian company that delivers Fruits and Vegetables, meat, pet supplies, food, and medicines in major cities.
• It also has a separate service to pick up and deliver packages within the same city.
• Dunzo currently provides its delivery services in eight Indian cities including Bangalore, Delhi, Gurgaon, Pune, Chennai, Jaipur, Mumbai and Hyderabad.
• The company also operates a bike taxi service in Gurgaon. Dunzo is headquartered in Bangalore and was founded in 2014 by Kabeer Biswas along with co-founders Ankur Agarwal, Dalvir Suri and Mukund Jha.

About Dunzo

• The term Dunzo is primarily a slang abbreviation that implies done, finished.
• This name was selected by the startup owing to their focus on finishing or delegating the work which is assigned to them by their customers.
• The name denotes that any task which the customer wishes to complete or wants to deliver from one location to another can be executed by Dunzo.
• The primary idea behind the company’s brand focuses on being swift, dependable, and valiant.
• Dunzo is a hyper-local on-demand delivery service startup in India. The delivery firm delivers all commodities required by the user on their demand having a minimum charge for delivery.
• For instance, if the user wishes to purchase a t-shirt they glimpsed at the mall and are unable to get it themselves Dunzo can be approached to aid in doing the same.

Features

Grocery delivery: Dunzo delivers groceries from local stores to your doorstep in as little as 30 minutes.

Food delivery: Dunzo delivers food from your favorite restaurants to your doorstep in as little as 30 minutes.

Medicine delivery: Dunzo delivers medicines from local pharmacies to your doorstep in as little as 30 minutes.

Bike taxi: Dunzo offers a bike taxi service that is convenient and affordable.

Laundry delivery: Dunzo delivers your laundry to your doorstep in as little as 24 hours.

Pet supplies: Dunzo delivers pet supplies from local stores to your doorstep in as little as 30 minutes.

Local couriers: Dunzo delivers packages and parcels within your city in as little as 30 minutes.

Fruits and vegetables: Dunzo delivers fresh fruits and vegetables from local stores to your doorstep in as little as 30 minutes.

Meat and fish: Dunzo delivers fresh meat and fish from local stores to your doorstep in as little as 30 minutes.

Home services: Dunzo offers a variety of home services, such as plumbing, electrical work, and carpentry.

Personal errands: Dunzo can help you with your personal errands, such as picking up your dry cleaning or dropping off a package at the post office.

Easy to use app: The Dunzo app is easy to use and navigate. You can order anything you need with just a few taps.

Live tracking: You can track the status of your order in real time through the app.

Multiple payment options: Dunzo offers a variety of payment options, including cash on delivery, credit and debit cards, and mobile wallets.

Discounts and rewards: Dunzo offers discounts and rewards to its customers on a regular basis.

24/7 customer support: Dunzo offers 24/7 customer support to its customers.

Dunzo is a convenient and affordable way to get things done. It is a one-stop shop for all your delivery needs.

Dunzo Daily

Dunzo Daily is a grocery delivery service from Dunzo. It offers instant delivery of groceries from local stores to your doorstep in 19 minutes. Dunzo Daily is currently available in Bangalore, Chennai, Pune, and Mumbai.

To order groceries from Dunzo Daily, you need to download the Dunzo app and create an account. Once you have logged in, you can browse the Dunzo Daily catalog and add items to your cart. When you are ready to checkout, you can select a delivery time and pay for your order.

Dunzo Daily delivers a wide range of grocery items, including fruits and vegetables, meat and fish, dairy products, bakery items, snacks and beverages, and household supplies. You can also order pet supplies from Dunzo Daily.

Dunzo Daily offers a number of advantages, including:

Instant delivery: Dunzo Daily delivers groceries in 19 minutes. This is ideal for busy people who don't have time to go to the grocery store themselves.

Fresh produce: Dunzo Daily sources its produce from local stores, so you can be sure that you are getting the freshest produce possible.

Competitive prices: Dunzo Daily offers competitive prices on its groceries.

Convenience: Dunzo Daily delivers groceries to your doorstep, so you don't have to worry about carrying heavy bags.

If you are looking for a convenient and affordable way to get your groceries, Dunzo Daily is a great option.

Here are some tips for using Dunzo Daily:

Plan your order ahead of time: This will help you save time when you are placing your order.

Add items to your cart as you browse: This way, you won't have to go back and forth to add items to your cart.

Use the Dunzo Daily search bar: If you are looking for a specific item, you can use the search bar to find it quickly.

Take advantage of discounts and offers: Dunzo Daily often offers discounts and offers on its groceries. Be sure to check the app regularly to see what offers are available.

Track your order in real time: You can track the status of your order in real time through the app. This way, you will know when your groceries are on their way and when you can expect them to arrive.

Dunzo Stores

Dunzo Stores is a Dunzo service that allows you to order groceries and other essential items from local stores and get them delivered to your doorstep in 19 minutes. Dunzo Stores is currently available in Bangalore, Chennai, Delhi, Gurgaon, Hyderabad, Mumbai, and Pune.

To order from Dunzo Stores, you need to download the Dunzo app and create an account. Once you have logged in, you can select the "Stores" tab and browse the list of stores available in your area. You can filter the stores by category, distance, and ratings.

Once you have selected a store, you can browse the store's catalog and add items to your cart. Dunzo Stores offers a wide range of items, including fruits and vegetables, meat and fish, dairy products, bakery items, snacks and beverages, household supplies, and more. You can also order pet supplies from Dunzo Stores.

When you are ready to checkout, you can select a delivery time and pay for your order. Dunzo Stores accepts a variety of payment methods, including cash on delivery, credit and debit cards, and mobile wallets.

Dunzo Stores offers a number of advantages, including:

Instant delivery: Dunzo Stores delivers groceries and other essential items in 19 minutes. This is ideal for busy people who don't have time to go to the store themselves.

Fresh produce: Dunzo Stores sources its produce from local stores, so you can be sure that you are getting the freshest produce possible.

Competitive prices: Dunzo Stores offers competitive prices on its groceries and other essential items.

Convenience: Dunzo Stores delivers groceries and other essential items to your doorstep, so you don't have to worry about carrying heavy bags.

Wide selection: Dunzo Stores offers a wide selection of groceries and other essential items to choose from.

If you are looking for a convenient and affordable way to get your groceries and other essential items, Dunzo Stores is a great option.

Dunzo Courier

Once you have booked a pickup, a Dunzo delivery partner will come to your location to pick up the package or document. You can track the status of your delivery in real time through the app.

Dunzo Courier offers a number of advantages, including:

Instant delivery: Dunzo Courier offers instant delivery of packages and documents within your city. This is ideal for busy people who need to send or receive packages or documents quickly.

Convenience: Dunzo Courier picks up and delivers packages and documents from your doorstep, so you don't have to worry about going to a courier office.

Affordable prices: Dunzo Courier offers affordable prices on its delivery services.

Reliable service: Dunzo Courier is a reliable service with a good track record.

Pack your package or document securely: Dunzo is not responsible for any damage caused to packages or documents due to improper packing.

Be clear about the pickup and delivery addresses: Make sure that you provide the pickup and delivery addresses clearly and accurately.

Track your delivery in real time: You can track the status of your delivery in real time through the Dunzo app. This way, you will know when your package or document is on its way and when you can expect it to be delivered.

If you are looking for a convenient and affordable way to send and receive packages and documents within your city, Dunzo Courier is a great option.

Orders

Orders will have the history of the packages you have sent.

Your order history will show you the following information for each order:

Order number

Order date and time

Order type (grocery, food, medicine, pick and drop, bike taxi, or home services)

Order amount

Order status (pending, in progress, completed, or canceled)

Delivery address

You can also tap on an order to view more details, such as the items that you ordered, the delivery partner's name, and the delivery time.

Here are some tips for using the Order History feature:

You can use the search bar to find specific orders.

You can tap on an order to view more details, such as the items that you ordered and the delivery partner's name.

You can tap on the "Reorder" button to reorder the items from a previous order.

You can tap on the "Cancel" button to cancel a pending order.

Profile

Dunzo profile is a section of the Dunzo app where you can manage your account settings, saved addresses, and Dunzo Cash balance. You can also access Dunzo support and learn more about the app from the profile section.

Here is a summary of all the items in the Dunzo profile:

Dunzo Cash: Dunzo Cash is a digital wallet that you can use to pay for Dunzo orders.

Saved addresses: You can save your home address, work address, and other frequently used addresses to your Dunzo profile.

Account settings: From the account settings section, you can change your name, email address, phone number, and password. You can also enable or disable two-factor authentication.

Notification settings: From the notification settings section, you can choose which notifications you want to receive from Dunzo.

Support: From the support section, you can contact Dunzo customer support for assistance with any problems or questions that you have.

About: From the about section, you can learn more about the Dunzo app, its features, and its terms of service.